Frequently asked Questions
Payment Methods
We accept all major credit and debit cards including VISA, Delta, Mastercard, Switch (Maestro), Solo and American Express (Amex).
Q. Is it safe to give my credit card details online?
All credit card transactions are handled safely and securely
If you still prefer not to send your credit or debit card number over the Internet you can call us on 01269 831000 (ask for Jason Davies) to place your order, or e-mail us and we will call you back to take your order over the telephone. Please include your name and a contact telephone number in the email.
Q. Do your prices include V.A.T.?
Yes, all prices on our site include V.A.T.
ONE Year Guarantee
All of our furniture is covered under the manufacturers 1 year guarantee.
In the unlikely event that a problem should arise due to either faulty material or poor workmanship, during the first year we would arrange to first repair or replace any part of the entire product that is defective, completely free of charge.
Under the UK law, the Contract of Sale exists between us the retailer and you the consumer. Consequently, if you have cause to complain, please contact us at with your request, quote your order reference number and outline the nature of your complaint. We would then liaise with the Supplier on your behalf.
Product Care
All of our products are made from the finest materials to exacting standards of workmanship. However like most new products, useful life span depends on the amount of tender loving care the furniture receives throughout its life. Listed below are a few pointers to ensure that you enjoy your furniture.
Do not bend or roll your new mattress
Bending or rolling your new mattress will permanently damage the spring unit and also will invalidate your guarantee.
Let your new mattress breathe;
We suggest after the removal of the packaging, you leave your new bed uncovered for a couple of hours to allow any condensation to escape.
WARNING:
Please ensure that all polythene packaging is placed well out of reach of small children.
Turn your mattress regularly;
Unless you have bought a non turn mattress, which has been specifically designed not be turned, it is important that you turn your mattress at least once a week for the first couple of months, and then monthly thereafter. This will prolong the life-span of your mattress and minimise impression marks.
When turning your mattress please do not allow it to bang or fall against the side of the divan or base, as this can cause permanent damage to the spring unit.
It is recommended that you seek assistance in the turning procedure.
Getting used to your new bed
Occasionally your first nights sleep on a new bed may seem a little strange. You need to allow time for your body to adjust and nestle into your new bed. The length of time this takes depends on your sensitivity and speed to which your body adjusts to change, it can be within nights or maybe a little longer. But rest assured, once you have adjusted you will experience many good years of comfortable sleep.
Impression marks are perfectly normal
Due to modern day mattress fillings being more sumptuous than ever before, impression marks may be initially pronounced in the predominant sleeping areas.
Impression marks are quite normal and providing that the mattress is properly supported on a suitable base, will be minimised with regular turning.
Protect your mattress
We recommend that you use a mattress cover that will protect your new mattress from stains and spills. This will not only help to keep your new mattress in perfect condition, but will also protect your guarantee. Because the guarantee can be invalidated if your mattress is badly stained or soiled.
A new mattress cover will also absorb your body moisture, which will prolong the life of your new bed or mattress. The fact is that we lose over a pint and a half of body moisture and dead skin every night while sleeping, most of it directly into our beds. Unfortunately most mattresses absorb this moisture, which plays a significant part in the break down and deterioration of internal fillings and springs.
Do not use detergents or chemical cleaners
Using detergents or chemical cleaners on your mattress is likely to damage the fabric and stitching
Dining and bedroom furniture;
- When cleaning dust with a clean cloth or, if required, a slightly damp cool cloth.
- Do not use household cleaners, abrasives or polishes.
- You should always get assistance when moving or lifting your furniture, do not drag or lift by the tops.
- All castors should be removed as they are only for transport purposes only.
- Avoid exposure to strong sunlight as this can change the colour.
- Do not over load shelves or drawers and always distribute the weight evenly.
- Do not sit or stand on glass surfaces.
- Some furniture will have a residual aroma after packaging is removed simply ensure the room is well ventilated to assist speedy removal.
Care for your upholstery;
- Ensure any loose particles of dust etc are regularly removed from any upholstery.
- Cushions should be plumped out on a daily basis to avoid flattening and turned if possible on a weekly basis.
- Any zips on cushions are for manufacturing purposes only, do not remove interiors.
- Seek professional guidance before attempting to remove any stains from upholstery, dye transfer from clothes is not covered by the manufacturers; please be very careful of persons with wet or damp clothing.
- Please ensure the arms of your sofas and chairs are not sat on, as loose and depressed arms are not covered by the warranty.